The original blog post was published by The Engineering Management Institute.
Your Ears Are Your Strongest Resolution and Negotiation Weapons (engineeringmanagementinstitute.org)
Most of the content I researched around resolution and negotiation focused on the self. Where most advice falls short is that the advice focuses on YOU; YOUR feelings, YOUR body language, YOUR decision-making, YOUR attitude, and YOUR behaviors. What about your negotiating partner? What about their feelings, body language, decision-making, attitude, and behaviors? Ears are the gateways to receiving critical information about your environment and about the person with whom your are trying to resolve a conflict.
When you focus on opening your ears, closing your mouth, and focusing on the other person, several key dynamics are put in motion:
Gabe Lett, FSMPS, CPSM, LPC